Deposit & Cancellation Policy

Updated October 23, 2026. This policy is effective immediately upon publication on our website.

1. Credit Card on File
We now require a credit card to be kept securely on file for all appointments. If a client doesn’t have a credit card on file, we’ll require a deposit at the time of booking.

2. 48-Hour Cancellation Notice
We’re moving from our previous 72-hour notice period to 48 hours’ notice. This gives our team a better opportunity to fill appointments and helps protect our providers’ time.

3. Cancellation & No-Show Fees
If our cancellation policy isn’t followed, fees will apply based on the type and length of the appointment, as longer and more involved appointments require more dedicated provider time:

• Spa Services: $50*

• Neuromodulators & Chemical Peels: $100*

• HA Filler & Collagen Stimulators: $200*

• Clinical Treatments (Microneedling, Photofacial & CO2): $400*

• CoolSculpting: $500*
  

4. When Are Fees Charged?
We only charge the card on file or collect the applicable deposit when a client does not follow our cancellation policy, such as a qualifying last-minute cancellation or no-show. We are not automatically charging clients simply for having a card on file.

*Fees are based on the type and length of appointment.

Contact Information
If you have any questions regarding this deposit and cancellation policy, please contact us via email at info@externalaffairs.ca. Thank you.